A user subscription add-on for Dynamics 365 Customer Service that enables live chat capabilities. This requires an existing Dynamics 365 Customer Service Enterprise license and is billed per chat user annually.
Specification
Cloud-based customer service chat add-on
Requires Dynamics 365 Customer Service Enterprise license
Per-user licensing model
1-year commitment billing
Omnichannel chat support
Chat widget deployment on customer portals
Chat transcript and history tracking
Available in select regions
