Dynamics 365 Customer Service Professional is designed for organizations that need essential customer support capabilities without the complexity of advanced automation or multichannel engagement. This is an attach user subscription offering for Dynamics 365 Customer Service Professional that requires a qualifying Dynamics 365 base offer. This is the education faculty pricing version with a 1-year commitment.
Specification
Core features include case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting.
Per-user monthly subscription (billed annually)
1-year commitment
Education faculty pricing tier
Attach license (requires qualifying D365 base offer)
Cloud-based SaaS delivery
