Dynamics 365 Customer Service Professional is designed for organizations that need essential customer support capabilities without the complexity of advanced automation or multichannel engagement. Its core features include case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting. This is a 1-year subscription with non-profit pricing.
Specification
Case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting
Cloud-based SaaS subscription, per-user licensing
1-year commitment with annual payment
Non-profit segment pricing
Maximum of 15 custom entities
