Microsoft Dynamics 365 Customer Service Premium is an integrated Copilot-first contact center and CRM solution powered by generative AI, including Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center. This license is available on a 1-month commitment basis.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing model
1-month commitment term
Commercial segment pricing
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center (Digital + Voice)
Copilot-first experience with AI-driven automation
Full capacity entitlements for both applications
Advanced case management with omnichannel engagement
Voice and digital service integration
AI agent capabilities and automation
