User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS, FB Messenger, and Whatsapp. This is a monthly commitment subscription for one month.
Specification
Subscription type: User license per month (1-month commitment)
Supported channels: Chat, SMS (requires additional Telesign contract), Facebook Messenger, WhatsApp
Delivery: Cloud-based software subscription
License model: New Commerce Experience (NCE) per-user monthly licensing
Requires: Dynamics 365 Customer Service Enterprise or Customer Engagement Plan base license
