Microsoft Dynamics 365 Customer Service Professional is a cloud-based customer service solution available under the New Commerce Experience (NCE). This attach license enhances qualifying Dynamics 365 base offers with professional-grade customer service capabilities including case management, knowledge base integration, and service-level agreements.
Specification
Cloud-based SaaS subscription
Licensed per user per month
Professional edition
Attachment to qualifying Dynamics 365 base offer
Monthly (P1M) billing term
Non-profit pricing segment
Includes case management, knowledge management, and service-level agreements
Core customer service functionality without advanced enterprise features
