Microsoft Dynamics 365 Customer Service Voice Channel Add-In is a 1-month commitment subscription that enables voice calling capabilities within Dynamics 365 Customer Service, allowing representatives to receive and make calls with AI-powered features like live transcription and sentiment analysis.
Specification
Cloud-based software license (monthly commitment)
Voice channel communication module for Dynamics 365 Customer Service
Real-time AI features: live call transcription, sentiment analysis, AI-based suggestions
Phone call management and PSTN integration
Requires Dynamics 365 Customer Service Enterprise
1-month billing term
