Cisco Solution Support provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day for the Firepower 1150 ASA appliance. Service includes 8 hours a day, 5 days a week support with one-hour response time and no onsite engineer required.
Specification
Support Contract for Cisco Firepower 1150 ASA (FPR1150-ASA-K9)
Service Type: Solution Support (SSSNT)
Response Time: One Hour
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software: Major and maintenance IOS releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
No Onsite Engineer
Extended Access to Cisco.com
Supports third-party vendor software and hardware
