Yealink Partner PrimeCare for MVC/ZVC Mediumn Room 4 Years Applicable to MVC640/MVC660/MVC840, ZVC640/ZVC840

Partner PrimeCare for MVC/ZVC Mediumn Room 4 Years Applicable to MVC640/MVC660/MVC840, ZVC640/ZVC840 Yealink Partner PrimeCare Service Guidelines Certified Service Partner Requirement: Only Certified Service Partners can rebrand and embed Yealink Partner PrimeCare Service and sell it to end users. Contact the Yealink Team for details on becoming a Certified Service Partner. PrimeCare Service Inclusions: Priority Support with Escalation during business hours Hardware Advanced Replacement with next business day shipping Hardware Warranty Service YMCS-Room-Professional Package Software Updates Access to Yealink Online Support Center Notes: Hardware Warranty:Yealink MS Video products include a default 2-year hardware warranty. Customers can enjoy an equivalent hardware warranty service period when PrimeCare Service is active, but the total hardware warranty period cannot exceed 5 years. PrimeCare Applicability: PrimeCare for MVC SKU is only applicable to MVC bundles with MCore Pro PC (C3/C4/C5 Kits). PrimeCare for BYOD Room is applicable to meeting rooms equipped with UVC34/UVC40/S40/UVC84/UVC86/AV-Hub. Coverage: PrimeCare only covers products and accessories with a serial number. Consumables such as cables, batteries, or mounting kits are not included in PrimeCare’s scope of service.

4-year extended support coverage Priority support with escalation during business hours Hardware advanced replacement with next business day shipping Hardware warranty service equivalent coverage YMCS-Room-Professional Package included Software updates access Yealink Online Support Center access Applicable to: MVC640, MVC660, MVC840, ZVC640, ZVC840 Requires MCore Pro PC (C3/C4/C5 Kits) Covers products and accessories with serial numbers only Does not cover consumables (cables, batteries, mounting kits)