Fortinet FortiCare Premium RMA - Extended Service (Renewal) is a 1-year renewal service for FortiExtender-511F devices, providing 24x7x365 technical support with next-day courier delivery for hardware replacement. Requires an active FortiCare Premium or FortiCare Elite license on the device.
Specification
Service Duration: 1 Year
Service Type: Premium RMA Extended Service (Renewal)
Device Model: FortiExtender-511F
Support Availability: 24x7x365
Critical Issue Response Time: 1 hour
Non-Critical Issue Response: Next business day
RMA Delivery: Next calendar day delivery via courier
Replacement Basis: Advanced Replacement (replacement shipped before return of defective device)
Prerequisite: Requires active FortiCare Premium or FortiCare Elite license
