Support Level: 8x5xNBD (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor releases
TAC Access: 24x7
Service Type: Parts only (no onsite engineer)
Compatible Device: IE-9320-24T4X-E (24-port Gigabit + 4x 10G SFP+ switch)