XGS 118 Enhanced to Enhanced Plus Support Upgrade - 15 MOS
Specification
Service Length: 15 months (1 Year 3 Months)
Support Tier: Enhanced to Enhanced Plus upgrade
24/7 multi-channel support
Software downloads, updates & maintenance
Support knowledgebase and forums access
Hardware warranty (appliances)
Hardware replacement (appliances)
Remote assistance support
Direct-to-Level 2 support routing
Priority case handling
Individual customer success manager
Proactive system check-ups
