Support Type: Enhanced
Duration: 36 months (3 years)
24/7 Multi-channel Support: Phone, email, chat
Software Downloads and Updates: Automatic
Support Knowledgebase and Forums: Access included
Advanced Hardware Replacement: Included for appliances
Remote Assistance: Available
Direct Access to Senior Technical Resources: Yes
Included Consulting: Up to 8 hours per year
Dedicated Technical Account Management: Yes
