24/7 Multi-channel Support provided by Sophos
Automatic software downloads and updates
Advanced Hardware replacement for active support plans
Direct access to Senior Technical Resources
Up to 8 hours of remote consulting per year
Dedicated technical account managed to address issues quickly
Service term: 12 months (1 year)</specification>
<parameter name="attributes">{"product_type": "Support License Renewal", "service_term": "12 months", "support_level": "Enhanced", "device": "XGS 128", "license_type": "Renewal"}
