Support tier: Enhanced
Duration: 15 months
License type: Educational (EDU)
Support availability: 24/7 including holidays
Support channels: Phone and email
Response times: P1 critical 1 hour, P2 high 2 hours, P3 medium 8 hours, P4 low 24 hours
Warranty extension: Up to 5 years
Includes: Firmware updates, advance replacement, vendor support
