Cisco CX Support Level 1 contract providing 8x5 business hours support with next business day hardware replacement for the C1127X-8PLTEP ISR 1100X router. Includes software updates, TAC access, and hardware replacement services.
Specification
Support Level: L1 (Level 1)
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD)
Hardware Replacement: Next Business Day delivery
Software Support: Major and minor releases
TAC Access: 24x7 access to Cisco Technical Centre
Compatible Device: Cisco C1127X-8PLTEP (ISR 1100X 8P xDSL GE SFP Router)
