Cisco SmartNet onsite 24x7x4 support and maintenance contract for the Catalyst 9500-16X-E switch, providing 24/7 access to Cisco TAC, onsite engineer response within 4 hours, and software updates.
Specification
Service Type: SmartNet Total Care
Coverage: Onsite 24x7x4
Response Time: 4 hours (onsite engineer)
Support Hours: 24 hours, 7 days per week
Hardware Replacement: Within 4 hours from fault diagnosis
Software: Major and minor OS updates
TAC Access: 24x7 Technical Assistance Center
Compatible Device: Cisco Catalyst 9500-16X-E
