Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.
Specification
Cloud-based voice channel for customer service operations
Native voice capabilities including inbound routing, call recording, and outbound dialing
Integration with Dynamics 365 Customer Service and existing CRMs
AI-powered features with Copilot assistance
One-year commitment with annual payment
Per-user subscription model
