Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel, providing native voice capabilities as part of your customer engagement. This is the non-profit pricing SKU on a 1-year commitment basis.
Specification
Cloud-based contact center solution
Native voice capabilities
Copilot-first with AI and automation
Omnichannel support (voice, chat, digital messaging, email, SMS)
Interactive voice response (IVR) and AI agents
Conversation summaries and sentiment analysis
Live transcription and translation
Unified routing across channels
Real-time analytics and reporting
Non-profit pricing eligibility
1-year commitment term
