Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.
Specification
NCE licensing with 1-year commitment
Microsoft Dynamics 365 platform
Digital messaging and chat channels
Copilot-enabled AI automation
Cloud-based contact center solution
Add-on for Dynamics 365 Customer Service Enterprise
