Microsoft Dynamics 365 Customer Service Premium (Education Faculty Pricing) is a cloud-based contact center and CRM solution powered by generative AI. It includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center capabilities, delivering a Copilot-first experience with AI-driven automation and omnichannel engagement.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing (billed annually)
1-year commitment required
Education faculty pricing tier
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center
Copilot-first experience with generative AI
AI-driven automation and agents
Omnichannel engagement capabilities
Digital messaging and voice support
Embedded analytics and workflow automation
Base Copilot Credit capacity included
