Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution and includes both Contact Center Digital and Contact Center Voice.
Specification
Per-user monthly subscription license
1-month rolling commitment
Cloud-based contact center solution
Includes Copilot and AI capabilities
Digital messaging and voice channels
Omnichannel customer engagement
Unified Routing with 50 record routes/user/month
2,000 Intelligent Voicebot (IVR) minutes/user/month
6,000 Call Intelligence minutes/user/month
35GB Dataverse file storage per user
