Microsoft MS Nce D365 Contact Center Digital (Edu Fac Pricing) 1MTH Commit

Microsoft Dynamics 365 Contact Center Digital is a Copilot-first, cloud-based contact center solution providing intelligence, automation, and efficiency across customer engagement channels including digital messaging, chat, voice, email, and social.

Cloud-based contact center platform Copilot-first AI-powered solution Omnichannel capabilities (digital messaging, chat, voice, email, social) Interactive voice response (IVR) and AI agents Conversation summaries and sentiment analysis Live transcriptions and translations Add-on for Dynamics 365 Customer Service Enterprise 1-month commitment term Education Faculty pricing tier