Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution powered by generative AI, including Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing model
Education Student Pricing segment
1-month commitment with monthly billing
Includes Copilot-first contact center features
Includes omnichannel customer engagement
AI-powered service automation
CRM integration
