Cisco SmartNet 8x5xNBD support contract providing major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day. This parts-only service agreement covers the Cisco Catalyst C1300-8MGP-2X managed switch.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day delivery)
Coverage Type: Parts Only (no onsite engineer)
Hardware Replacement: Next Business Day
Software Support: Major and minor releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Device: Catalyst C1300-8MGP-2X (8-port multi-gig PoE+ managed switch)
