Cisco SmartNet OnSite support service for the Catalyst C8200L-1N-4T edge router, providing software updates, TAC access, and hardware replacement with onsite engineer response during business hours.
Specification
SmartNet OnSite service contract
8 hours/day, 5 days/week support window
4-hour onsite engineer response time
Hardware replacement coverage
TAC (Technical Assistance Center) access 24x7
Software maintenance releases