Specification
Service Type: Hardware Maintenance (HWMA)
Response Time: 24x7x4 hour (4-hour response, 24 hours a day, 7 days a week)
Coverage: Onsite repair with parts and labor
Compatible with: Lenovo System x3850 X6 (machine type 6241)
Service Hours: 24 hours per day, 7 days per week, including holidays
Includes: Remote problem determination, onsite technician dispatch, parts replacement, microcode support