This is a hardware maintenance service agreement for the IBM TS2900 Tape Autoloader. It provides 9x5 Next Business Day support coverage, including customer-replaceable unit (CRU) and onsite warranty service.
Specification
Service Type: Hardware Maintenance per Month
Coverage: 9x5 Next Business Day
Warranty Type: CRU and Onsite
Support Hours: 9am-5pm, Monday-Friday
Response Time: Next Business Day
