Cisco ISR4451-X-AXV/K9 hardware maintenance contract with 9x5x4 support terms (9 hours daily, 5 days per week, 4-hour response). This is a service agreement providing major and minor software updates, TAC support access, and hardware replacement services.
Specification
Support Contract: 9x5x4 (9 hours daily, 5 days per week, 4-hour hardware replacement)
Includes: Major and minor releases of Cisco IOS software
Includes: 24x7 access to Cisco Technical Assistance Center (TAC)
Includes: Hardware replacement by next business day (subject to fault identification)
Covers: Cisco ISR4451-X-AXV/K9 Integrated Services Router
Contract Type: Per-month recurring service
