Cisco Smart Net SNTP 24x7x4 annual hardware maintenance and support contract for the ISR4431-SEC/K9 router. Provides 24/7/365 fault reporting, 4-hour hardware replacement response, and access to Cisco Technical Assistance Centre with major and maintenance software releases.
Specification
- Support Type: Cisco SMARTnet SNTP (Smart Net Total Protection)
- Availability: 24 hours/day, 7 days/week, 365 days/year
- Hardware Response: 4 hours from fault diagnosis
- Software Support: Major and maintenance releases of Cisco IOS
- TAC Access: 24/7 access to Cisco Technical Assistance Centre
- Onsite Engineer: Not included
- Hardware Replacement: Fault diagnosis and replacement within 4 hours
- Contract Term: Annual contract
