This is a hardware maintenance service contract for the Cisco ISR4431/K9 integrated services router, providing support with 9x5x4 service level (9 hours/day, 5 days/week, 4-hour hardware replacement response). The contract covers Cisco IOS software updates, TAC technical support, and hardware replacement services.
Specification
Hardware maintenance service contract for Cisco ISR4431/K9
Support level: 9x5x4 (9 hours/day, 5 days/week, 4-hour replacement)
Includes: Major and maintenance IOS software releases
TAC (Technical Assistance Center) access
Hardware replacement within 4 hours from fault diagnosis
Fault reporting: 8 hours/day, 5 days/week
