24x7x4 hardware maintenance support contract for Cisco ISR4351/K9 router. Provides 24-hour fault reporting, software updates, TAC access, and 4-hour hardware replacement.
Specification
24 hours per day, 7 days per week support
4-hour hardware replacement time
Major and minor software releases
24/7 access to Cisco Technical Assistance Center (TAC)
Extended access to Cisco.com
No onsite engineer included
