ISR4331-DNA-24X7X2 is a Cisco SMARTnet hardware support and maintenance contract for the Cisco ISR 4331 Integrated Services Router with DNA support. The contract provides 24x7x2 service level: 24 hours a day, 7 days a week with 2-hour hardware replacement SLA.
Specification
Support Contract - Hardware Maintenance
24x7 availability - Fault reporting and response
2-hour hardware replacement SLA (from fault diagnosis)
Software bug fix updates and major/minor releases
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to Cisco.com
Applicable to: Cisco ISR 4331 (3 GE, 2 NIM, 1 SM) with DNA Support
