Cisco SMARTnet 24x7x4 hardware maintenance support contract for ISR1100-6G routers, providing 24/7 fault reporting, 4-hour hardware replacement, software updates, and Cisco TAC access on an annual basis.
Specification
Annual maintenance contract
24 hours a day, 7 days a week fault reporting
4-hour hardware replacement (from fault diagnosis)
Cisco IOS software major and minor updates
24x7 Cisco Technical Assistance Center (TAC) access
Extended access to Cisco.com
No onsite engineer included
