24x7x4 hardware maintenance support contract for Cisco networking equipment, providing 24/7 access to technical support with 4-hour hardware replacement response time.
Specification
Support contract type: Hardware maintenance
Response time: 24 hours per day, 7 days per week
Hardware replacement: 4 hours from fault diagnosis
Access to technical support: 24/7
Support includes: Major and minor software updates, access to Cisco TAC (Technical Assistance Center)
