Cisco SMARTnet 24x7x4 support contract for the C1-CISCO4321/K9 Integrated Services Router. Provides major and maintenance software releases, 24/7 access to Cisco TAC (Technical Assistance Center), and hardware replacement within 4 working hours upon fault identification.
Specification
Support Type: Cisco SMARTnet
Service Level: 24x7x4 (24 hours/day, 7 days/week, 4 hours hardware replacement)
Support Includes: Major and maintenance releases of Cisco IOS software
TAC Access: 24/7 access to Cisco Technical Assistance Center
Hardware Replacement: 4 working hours (subject to fault identification)
Covers: C1-CISCO4321/K9 Integrated Services Router
Term: Annual/Per Month
No onsite engineer required
