Hardware maintenance support contract for Cisco Catalyst 2960-X series network switch, providing 24x7 support with 4-hour response time for hardware replacement and onsite parts installation.
Specification
24x7x4 support level (24 hours, 7 days per week, 4-hour response time)
Advance hardware replacement
Onsite parts replacement and installation
Software updates within licensed feature set
Proactive diagnostics and alerts
Smart Call Home enabled device support
