Hardware maintenance support contract for Cisco ASR 1001-X router providing 24x7x4 service level. Includes major and maintenance software releases, TAC access, and hardware replacement within 4 hours of fault identification.
Specification
24x7x4 support service
1-hour response time
Hardware replacement within 4 hours
Software support with major and minor updates
24x7 Cisco TAC access
Extended Cisco.com access
