24/7 hardware maintenance and support contract for Cisco ASA 5555-X firewall appliance with 4-hour hardware replacement response time.
Specification
24x7x4 support level - 24 hours/day, 7 days/week availability with 4-hour hardware replacement
Software major and maintenance releases included
TAC (Technical Assistance Centre) access included
Hardware replacement within 4 hours of fault diagnosis
Extended access to cisco.com
Service applies to ASA5555-K9 and ASA5555-K9-RF appliances
