A Cisco SMARTnet 24x7x4 hardware maintenance and support contract for the ASA5540-K8 firewall appliance, providing 24/7 fault reporting, 4-hour hardware replacement, and access to software updates and Cisco Technical Assistance Center (TAC).
Specification
Service Level: 24 hours/day, 7 days/week, 4-hour hardware replacement
Fault Reporting: 24/7
Hardware Replacement: 4 hours from fault diagnosis
Software Support: Major and minor updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Support Type: Annual contract
Equipment: Cisco ASA 5540 Adaptive Security Appliance
