Interactive 24X7X2 hardware maintenance service providing 24-hour, 7-day-a-week support with a guaranteed 2-hour onsite or remote response time for hardware faults and replacements.
Specification
24x7x2 service level - 24-hour, 7-day-a-week support
2-hour onsite or remote response time
Hardware fault coverage and replacement
Coverage limited to hardware; software/configuration support not included
Proactive diagnostics and hardware health monitoring
