Hardware maintenance and support contract offering 24-hour, 7-day-per-week coverage with a 4-hour response time commitment, billed on a monthly basis.
Specification
Service Level Agreement (SLA) type: 24x7x4
Coverage: 24 hours per day, 7 days per week
Response time: 4 hours
Billing: Per month
Includes: Technical support, hardware maintenance, replacement parts
