Interactive hardware maintenance support service with 9x5x4 coverage (9am-5pm Monday-Friday, 4-hour onsite response). Monthly recurring service contract for equipment support.
Specification
Service Level: 9x5x4 (9am-5pm, Monday-Friday, 4-hour response)
Billing: Monthly recurring
Coverage: Hardware diagnostics, repair, and replacement parts
Support: Onsite technical assistance during business hours
