Interactive hardware maintenance service providing preventive and remedial support for IT equipment with a 9x5x4 support model (9 hours, 5 days per week, 4-hour response time).
Specification
Support Contract: 9x5x4 (9-hour coverage, 5-day per week, 4-hour response)
Service Type: Hardware Maintenance
Provider: Interactive (Australia & New Zealand)
Coverage: Preventive maintenance, troubleshooting, parts replacement, installation
