Interactive hardware maintenance contract for networking equipment, providing 9x5x4 support (9am-5pm, 5 days per week, 4-hour response time). Based on distributor listings, this appears to be a maintenance service offering for Cisco 1921 routers and related networking hardware.
Specification
Service Level: 9x5x4 (9am-5pm weekdays, 4-hour response)
Support Type: Hardware Maintenance
Brand: Interactive
Applicable to: Cisco 1921 series routing equipment
