The Dynamics 365 Customer Service Digital Messaging add-on is an extension to Microsoft's suite of customer service solutions that seamlessly integrates with Dynamics 365 Customer Service, providing organizations with a platform for managing customer inquiries across various digital messaging channels, including SMS, WhatsApp, Facebook Messenger, and more.
Specification
Cloud-based add-on for Dynamics 365 Customer Service
Supports digital messaging channels: SMS, WhatsApp, Facebook Messenger
1-month commitment, monthly billing
Non-profit pricing tier
Requires Dynamics 365 Customer Service subscription