Microsoft Dynamics 365 Customer Service Professional is a cloud-based customer service solution offering case management, knowledge management, AI-powered agent assistance, and social customer care capabilities for service teams.
Specification
Cloud-based subscription license
User-based licensing (per user per month)
1-month commitment term
Education/Student pricing segment
Includes case and knowledge management
AI-powered agent suggestions
Social customer care with guided outcomes
Requires qualifying Dynamics 365 base offer
Virtual delivery (cloud service)
