Dynamics 365 Customer Service Professional is designed for organizations that need essential customer support capabilities without the complexity of advanced automation or multichannel engagement. Its core features include case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing
Core case management functionality
Knowledge management capabilities
Basic service-level agreements (SLAs)
Standard dashboards and reporting
Integration with Microsoft 365 tools
Maximum 15 custom entities
