Dynamics 365 Customer Service Voice Channel Add-In for Education enables customer service teams to handle inbound and outbound phone calls with AI-driven capabilities including real-time transcription, translation, and conversation insights.
Specification
Voice channel add-in for Dynamics 365 Customer Service
1-month commitment
Education/Faculty pricing segment
NCE (New Commerce Experience) licensing model
Monthly billing
Includes conversation transcription and real-time translation
Built on Azure Communication Services
Supports maximum call duration of 2 hours
