Service Type: Cisco Smart Net Total Care (SNTC)
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Onsite Engineer: NBD (Next Business Day)
TAC Support: 24/7 access
Software: Major and maintenance releases of IOS
Hardware Replacement: Next business day delivery
Extended Access: cisco.com portal access
Applicable Equipment: Cisco Catalyst C8300-1N1S-6T
